Railwire Customer Care Number 1800-103-9139 (Toll Free)

"RailTel to connect every cable-connected-home. RailWire to deliver Broadband-on-Demand to all such homes"

India's National Telecom Policy 2012 has the vision Broadband on Demand. RailWire has positioned itself to realize this vision. We will leverage our Telecom infrastructure to enable all citizens and businesses, both in rural & urban areas, to participate in the internet & web economy. RailWire will deliver to homes & offices internet services with unlimited bandwidth, education & healthcare services, entertainment & e-Governance services.

News

Tariff plans

Port Speed Plan Rental (INR)
10 Mbps 499
20 Mbps 599
50 Mbps 799
100 Mbps 999
Port Speed Plan Rental (INR) Data Usage After FUP
No Info Available
Port Speed Plan Rental (INR)
No Info Available

Value Added Services

eHealth
eHealth

Every person's health & medical records are made available online for access by the doctor. Clinics, hospitals and independent medical practitioners can now own an electronic health record system incorporating both clinic management & patient management. Read More

RailwireShala
RailwireShala

RAILWIRESHALA is an innovative Online Educational Portal for the students of 1st to 10th standard, available in Regional, Hindi & English Language and accessible from any where in India on RAILWIRE Network.

Read More
Webcasting
Webcasting

Railwire is committed to providing industry-leading webcasting, lead generation and virtual events that meet the performance, value, and reliability requirements of businesses of all types and sizes.

Read More
Railwire Saathi
RailWire Saathi

RailTel Corporation of India Ltd (RailTel) an ICT arm of Indian Railways has initiated in creating a Digital Entrepreneurship program known as “RailWire Saathi “aiming to build a sustainable way to create Wi-Fi hotspots at Railway Stations across India.

Read More

Hits

Railwire
Railwire
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Hi, Welcome to RailWire powered by RailTel!

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How can I help you today?

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What would you like to know ?

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Plan & Tarif

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Apply Online

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Our Valuable Services

Existing Customer/Partner ?

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Dear Esteemed Customer, What assistance do you need?

Premium Support Services

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Please Select State.

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As a process of authentication, Please provide your Registered User Name and Enter.

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Please provide your User Name/.

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Please wait while we fetch your account details.
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Thanks! Please enter the One Time Password (OTP) sent to you...


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Existing Usage.

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Current Plan.

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Bill Amount.

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May I know the kind of problem you are facing?

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Login details are sent to your register mail id. Please check.

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Inconvenience is regretted. Let me check from back-end. Please be patient with us.

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What is the time shown when you run from Command Prompt: ping 8.8.8.8?

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Please mention the IP address against which most ms is shown in tracert 9.9.9.9.

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Issue is reported to concerned team and Engineers are working to resolve it.

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Issue is reported to billing team and it will be addressed soon.

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Inconvenience is regretted. Let me check from back-end. Please be patient with us. Briefly describe the problem you are facing.

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Issue is reported to concerned team and Engineers are working to resolve it.

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Inconvenience is regretted. What is your area of concern?.

No response from Partner
Not co-operative
Frequent disconnection
Poor Service
Bad behavior
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Thanks for raising your concern. Issue will be treated on priority. We assure you best of services.

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Please let us know to whom the issue is reported?

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Sorry to keep you wait so long. We are constantly trying to improve Customer experience. Please find escalation matrix of our higher officials.

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Inconvenience is regretted. Let me check from back-end. Please be patient with us.

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Which sites you are not able to access?

All Sites Google

All HTTP Sites
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Open Command Prompt & Run: ping www.google.com. What is the Output?

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What is the result shown after running in Command Prompt: tracert 9.9.9.9.

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Please set correct DNS Servers. Have a look at:

Set DNS
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What is the IP Address shown just before Request Timed Out?

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Our Team will check the issue and get back to you soon. Bye!.

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Please check your connector/cable and make sure that link is UP.

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Please check your connector/cable and make sure that link is UP.Please clear Web Browser cache/Reopen it and try again.Do you require more help?

Yes No
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Issue is reported to concerned team and Engineers are working to resolve it.

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Do you have any suggestions for improving our services?

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